UAE: MoHRE Unveils Video Call Service For Customers Through Its Application

The Ministry of Human Resources and Emiratisation (MoHRE) of the UAE has introduced a video call service for customers on its official smart application. The new feature permits users to enquire about all services provided by the ministry and receive the necessary support through video call with customer happiness consultants.

According to a statement released by MoHRE on June 26, customers will be able to access the service through the Ministry’s official application via the ‘Support and Contact’ option, as well as through WhatsApp under the ‘Establishments and Workers’ or the ‘Domestic Workers’ option. The video call service will be available from 7:30 am to 3 pm Monday to Thursday. On Fridays, the service will be from 7:30 am to 12:00 pm. It is worth mentioning that the ministry reported over 50 million communications with its customers through its available service channels last year.

“The new service is designed to meet the needs of all customers, providing them with support, assistance, and prompt response from the ministry, which serves to enhance compliance with labour market regulations, providing reliable answers to users’ questions,” said Hussain Al Alili, Director of the Customer Relations Department at the Ministry. By unveiling new services, MoHRE aims to improve digital services for customers and meet the UAE government’s digital transformation targets.